๐ฅ๐๐ง๐จ๐ฅ๐ก๐ฆ & ๐ฅ๐๐๐จ๐ก๐๐ฆ ๐ฃ๐ข๐๐๐๐ฌ
Everything at Koyero is made to order. Production begins after you place your order.
Production time: 1โ3 weeks
Shipping (transit): 1โ4 weeks
Estimated total delivery time: 2โ7 weeks
๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐ฐ๐ฎ๐๐ฒ๐ด๐ผ๐ฟ๐ถ๐ฒ๐
Acrylic Works
Originals (1/1), Limited Editions, and Open Editions โ acrylic on Dibond.
Small Goods
Posters, coffee table books, frames, and similar accessories.
๐๐จ/๐๐๐ & ๐จ๐ ๐ฐ๐ผ๐ป๐๐๐บ๐ฒ๐ฟ๐: 14-day right of withdrawal
If your shipping address is in the EU/EEA or the UK and youโre buying as a consumer, you may withdraw within 14 calendar days after delivery (unless a legal exception applies).
How to withdraw
Email info@koyero.com within 14 days after delivery and include your order number and a clear statement that you wish to withdraw.
Returning the item
After you notify us, you have 14 more days to ship the item back.
Return address
Koyero (Stilari)
Lauwers 9
9405 BL Assen
Netherlands
Return shipping costs
You pay return shipping costs, unless we explicitly agree otherwise.
Refunds
We refund within 14 days after you notify us of withdrawal. We may wait until we receive the returned goods, or until you provide proof of return shipment.
Condition and handling
You may inspect the item as you would in a store. If handling goes beyond whatโs necessary to assess the item, we may deduct diminished value.
Exceptions (custom/personalized)
Some products that are clearly personalized or made to your specifications may be excluded from withdrawal. If excluded, this will be stated clearly on the product page and at checkout.
๐ข๐๐๐๐ถ๐ฑ๐ฒ ๐๐ต๐ฒ ๐๐จ/๐๐๐ & ๐จ๐: voluntary returns
Small Goods: 30-day voluntary returns
Outside the EU/EEA/UK, we offer a voluntary return window for Small Goods:
โข Return window: 30 days from delivery
โข Return shipping: paid by the customer
โข Condition: unused, undamaged, in original packaging (or equivalent protective packaging)
Refunds for Small Goods (outside EU/EEA/UK)
โข We refund the product price after inspection.
โข Original shipping costs are not refunded.
โข Any import duties/taxes are not refundable by us.
Acrylic Works: no voluntary returns (outside EU/EEA/UK)
Outside the EU/EEA/UK, Acrylic Works are final sale because they are produced specifically after you order.
This does not affect your rights if an item arrives damaged, defective, or incorrect.
๐๐ฎ๐ป๐ฐ๐ฒ๐น๐น๐ฎ๐๐ถ๐ผ๐ป ๐ฏ๐ฒ๐ณ๐ผ๐ฟ๐ฒ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐๐ถ๐ผ๐ป (voluntary)
If you need to cancel, email info@koyero.com as soon as possible.
Free cancellation window: within 24 hours of placing your order, or before production starts (whichever comes first).
If production has already started, we may not be able to cancel.
๐๐ฎ๐บ๐ฎ๐ด๐ฒ, defects, or wrong item
Shipping damage: email info@koyero.com within 48 hours of delivery with photos of packaging, label, and damage.
Defects/wrong item: email info@koyero.com within 7 days of delivery with photos and a short description.
Remedy: replacement (where possible), repair, or refund.
Last updated: February 15, 2026
